General Cloudockit

Is there a trial version of Cloudockit?

• Yes, click on Free Trial. Note that some content will be randomly replaced by “****”.
  • We also offer a 1-day full access for one of your environments. It will enable you to see the complete document & diagrams you generated. Open a Support ticket (enter “1-day full access” in the Case reason field).
• You can also view our Samples page.

Do you offer product demonstrations?

• Yes we offer product demonstrations via Teams. Refer to the links below for our available demos.
• Cloudockit and Cloudockit Container demo

Do you offer technical support?

• Absolutely. For technical support, you can Open a Support ticket. Our agents are available from 9am to 4:30pm EST.

I have multiple subscriptions/accounts/projects to document. Do you have licenses for that?

• Yes. All our licenses are multi-environment. Refer to our Pricing page for more details.

According to our internal policies, we cannot generate documents through a SaaS solution. Is there a way to generate the document on our own servers?

• Yes, we do offer Cloudockit Desktop and Cloudockit Container for that specific need. Refer to our Versions page for more information.

What information does Cloudockit store when the documents are generated?

• No sensitive information is stored on disk. Please refer our Security page for more information.

Does Cloudockit support generating diagrams and documentation for our on-premise environments?

• Cloudockit can scan your Hyper-V and VMware hosts to generate complete documentation of your environments.

How does Cloudockit Desktop licensing work?

• The Cloudockit Desktop license is included in all Cloudockit subscriptions. We include 1 Cloudockit Desktop installation per user as part of your subscription.

I am working for a consulting company and I want to use Cloudockit to generate reports and diagrams for my clients. Do I need one license per customer?

• You do not need 1 license per client as our licenses are user based. You will need 1 license per user in your company who will generate documentation for your clients. Therefore, if you have 1 person generating documentation for all your clients, you need 1 license and if you have a team of 5 consultants and you want them to generate the documentation, you need a 5-users license.

Where can I read your Terms and Conditions?

• You can view our Terms and Conditions directly on our website by clicking here.

How do I make changes to Cloudockit’s Terms and Conditions?

• We do not accept changes to our Terms and Conditions.

Purchasing and Billing

Where can I purchase a Cloudockit subscription?

• Visit our Pricing page to purchase your subcription or receive a quote.

How will I receive my product key?

• Your product key will be emailed to the same address you used to purchase your subscription. Check your spam/promotions folder.

Can I purchase a license using a purchase order (PO)?

• Yes. Visit our Pricing page to request a quote. After receiving the quote you can raise your PO and send it to sales@cloudockit.com

What are your payment options?

• We accept payments via credit card, wire transfer, and check. To pay by wire transfer or check, we require an official purchase order. You can request a quote on our Pricing page or email us at sales@cloudockit.com for questions.

What are your payment terms?

• If purchasing a license directly from our website, you will be charged instantly. When purchasing your license with a purchase order, our payment term is net 30 days.

Can I purchase a license through a software reseller?

• Yes. If you have a prefered reseller, simply have them contact us at sales@cloudockit.com.
• We accept all resellers. They simply need to contact us to start the new vendor proceedings. If your reseller is unable to resell Cloudockit, refer to the list below.
• Refer to our list of reselling partners to find a new one.

Will my Cloudockit subscription auto-rewer?

• By default, our subscriptions auto-renew. If you wish to disable the auto-rewal, contact sales@cloudockit.com and we will gladly disable it.

Who processes your payments.

• Our payment processor is Stripe.

Can I upgrade my Cloudockit subscription for more users?

• Please email us at sales@cloudockit.com and we will send you a new invoice and upgrade your current license. DO NOT purchase a new license directly from our website. This will generate a new subscription and product key.