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Knowledge Base

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FAQ

General Cloudockit

Is there a trial version of Cloudockit?

  • Yes, click on Free Trial. Note that some content will be randomly replaced by “****”.
  • We also offer a 1-day full access for one of your environments. It will enable you to see the complete document & diagrams you generated. Email us at support@cloudockit.com for your 1-day full access.
  • You can also view our Samples page.

Do you offer product demonstrations?

Do you offer technical support?

  • Absolutely. For technical support you can email us at support@cloudockit.com, start an online chat by clicking on the blue icon on the bottom right corner of our website, or by booking a call. Our agents are available from 9am to 4:30pm EST.

I have multiple subscriptions/accounts/projects to document. Do you have licenses for that?

  • Yes. All our licenses are multi-environment. Refer to our Pricing page for more details.

According to our internal policies, we cannot generate documents through a SaaS solution. Is there a way to generate the document on our own servers?

  • Yes, we do offer Cloudockit Desktop and Cloudockit Container for that specific need. Refer to our Versions page for more information.

What information does Cloudockit store when the documents are generated?

  • No sensitive information is stored on disk. Please refer our Security page for more information.

Does Cloudockit support generating diagrams and documentation for our on-premise environments?

  • Cloudockit can scan your Hyper-V and VMware hosts to generate a complete documentation of your environments. Please refer to On-Premises Documentation for more details.

How does Cloudockit Desktop licensing work?

  • The Cloudockit Desktop license is included in all Cloudockit subscriptions. We include 1 Cloudockit Desktop installation per user as part of your subscription.

I am working for a consulting company and I want to use Cloudockit to generate reports and diagrams for my clients. Do I need one license per customer?

  • You do not need 1 license per client as our licenses user based. You will need 1 license per user in your company who will generate documentation for your clients. Therefore, if you have 1 person generating documentation for all your clients, you need 1 license and if you have a team of 5 consultants and you want them to generate the documentation you need a 5-user license.

I want to include Cloudockit inside my own product. Do you offer OEM?

Where can I read your Terms and Conditions?

How do I make changes to Cloudockit’s Terms and Conditions?

  • We do not accept changes to our Terms and Conditions.

Purchasing and Billing

Where can I purchase a Cloudockit subscription?

  • Visit our Pricing page to purchase your subcription or receive a quote.

How will I receive my product key?

  • Your product key will be emailed to the same address you used to purchase your subscription. Check your spam/promotions folder.

Can I purchase a license using a purchase order (PO)?

What are your payment options?

  • We accept payments via credit card, wire transfer, and check. To pay by wire transfer or check, we require an official purchase order. You can request a quote on our Pricing page or email us at sales@cloudockit.com for questions.

What are your payment terms?

  • If purchasing a license directly from our website, you will be charged instantly. When purchasing your license with a purchase order, our payment term is net 30 days.

Can I purchase a license through a software reseller?

  • Yes. If you have a prefered reseller, simply have them contact us at sales@cloudockit.com.
  • We accept all resellers. They simply need to contact us to start the new vendor proceedings. If your reseller is unable to resell Cloudockit, refer to the list below.
  • Refer to our list of reselling partners to find a new one.

Will my Cloudockit subscription auto-rewer?

  • By default, our subscriptions auto-renew. If you wish to disable the auto-rewal, contact sales@cloudockit.com and we will gladly disable it.

Who processes your payments.

  • Our payment processor is Stripe.

Can I upgrade my Cloudockit subscription for more users?

  • Please email us at sales@cloudockit.com and we will send you a new invoice and upgrade your current licesne. DO NOT purchase a new license directly from our website. This will generate a new subscription and product key.
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