Transform your Cloud Managed Services with Cloudockit

Cloud is no longer a technology, it’s a mindset. Three-quarters (72%) of organizations default to the cloud when upgrading or purchasing new technologies, because the flexibility and cost-efficiency it delivers create the perfect environment to weather turbulent macroeconomic conditions. It’s why 9 in 10 organizations consider a digital-first strategy to be crucial to their success.

However, getting cloud migration and cloud adoption right is both complex and complicated. Nearly all (96%) organizations struggle to implement their cloud strategies, with the top challenges including security, a lack of expertise, managing cloud spend, and governance.

Thankfully, cloud managed service providers (like you!) exist to drive the successful adoption of cloud delivery models and support organizations to optimize their cloud business processes.

Globally, the cloud managed service market is expected to grow at a CAGR of 13.8% until 2027, and last year, the average contract value increased more than 22%. Demand is fuelling the need for cloud managed service providers (CMSP) to deliver more cost-effective and efficient services.

So, what will you do to stand out?

Cloudockit is Changing the Meaning of Cloud Managed Services

Can you imagine…

A time when your customers don’t suffer a huge disconnect between the ‘as-designed’ and ‘as-built’ versions of their cloud environments?

A time when greater visibility and transparency make it clear how to optimize and secure environments, as well as provide greater control over cloud spend?

A time when you can see exactly what actions are needed to standardize processes and improve governance to support your customers’ ambitions for growth?

Cloudockit can give this to you in seconds.

By automatically generating accurate and up-to-date architecture diagrams and technical documentation of cloud environments, Cloudockit unlocks the insights you need to deliver more cost-effective and efficient services. And if you want to exceed expectations with the customer service you deliver, Cloudockit makes going the extra mile easier than you think:

    • Regularly updated reports: to clarify cost variations and avoid misunderstandings.
    • Peace of mind: to track historical changes and roll back your work (just in case!).
    • Automatically generated visual cloud diagrams: to make it easier to work smarter, not harder.
    • Easy pre-sales assessment: to quickly get the full picture of a prospect’s cloud environments.
    • In it together: to create a development roadmap based on our customers’ feedback and requests.

Streamline Your Clients’ Managed Service Operations

The biggest challenge cloud creates is ‘SaaS sprawl’, where employees keep signing up for new applications without considering the implications for the wider IT infrastructure. It makes gaining a single view tricky, implementing standardization hard, and creating good documentation virtually impossible. It’s also a challenge that presents itself very quickly due to the rise of Shadow IT – 97% of cloud applications are unsanctioned, with departments using 40-60 different applications.

Organizations that fail to manage SaaS sprawl will experience huge repercussions in their data estate, because a lack of integration prevents the flow of data, which means every new app creates a new data silo.

Over three-quarters (78%) of decision-makers struggle to understand what data they have, how the data is used, and who owns the data, while 80% of an analysts’ time is wasted simply discovering and preparing data, rather than distilling its insights to extract value.

As a CMSP you need to record detailed information about every cloud asset. Without the right tools you risk records that are error-prone and out-of-date. With the right tools you become able to deliver tangible outcomes.

Manage and Visualize Cloud Environments.

A clear, visual diagram of the full cloud environment provides a detailed overview of the entire cloud infrastructure. This enables your customers to realize significant value from your managed services:

    • Visualize cloud spend to know how to optimize your customer’s cloud expenditure.
    • Identify misconfigurations to close potential security vulnerabilities.
    • Easily monitor rules, policies, and regulations to pinpoint non-compliance issues.
    • Track and monitor settings, configurations, and warnings to boost performance.
    • Automate reporting on changes to the environment for easy auditing and historical tracking.

As well as simplify the process of documenting complex cloud architectures, Cloudockit allows you to tailor every diagram to a specific customer with 300 types of resources – more than any other cloud diagramming software.

Our clients say the biggest benefits realized through Cloudockit are consistent documentation and operational time savings, because once you’ve set up a report you can set it to automatically run and allow for historical comparison. It’s also user-friendly, which means you don’t need to endure extensive training or have technical expertise. And because it’s so comprehensive, it frees you to focus on the areas where you add most value.

Easily Monitor Changes and Security Risks

Cloud environments create a relentless need to focus on governance, risk, and compliance. Nearly half (45%) of breaches are cloud-based, 80% of companies experienced at least one cloud security incident in the last year – with 60% of breaches linked to a vulnerability where a patch was available, but not applied.

The majority (82%) of organizations have employed a hybrid cloud strategy and nearly half (43%) still track their technology assets using spreadsheets. For your customers, this means it’s going to feel like they’re stuck fighting fires that will never go away. But it doesn’t have to be this way.

Cloud Audit and (Cyber)Security Offering.

Yes, over the next year regulatory change will increase, and yes, all forms of cybercrime are on the rise. It places an immense burden on IT teams – but only because it’s hard to protect what you don’t know you have.

Once you’ve visualized your cloud environments you finally have a ‘single pane of glass’ to understand what is deployed in the cloud environment, find misconfigurations and potential security threats, and spot any risky areas that require remediation actions.

Additionally, that level of visibility will support customers who need certification with industry-standards agencies, such as FedRAMP, ISO, SOC, HIPAA, and PCI, which require audits and machine-generated documentation to prove compliance with their rules and regulations.

When you can see exactly what’s inside a cloud environment, it becomes instantly easier to manage, optimize, and pass an internal cloud audit with flying colors.

Understanding and Managing Cloud Spend

The #1 challenge for technical executives, managers, and practitioners of cloud technologies is managing cloud spend, which perhaps isn’t surprising when departments keep adding new shiny applications to their cloud environments. According to The State of Cloud Cost Intelligence Report, only 3 in 10 organizations can say with certainty where their cloud costs are going, while 5 in 10 worry their cloud costs are higher than they should be.

In failing to achieve substantial ROI from their cloud spend, organizations have developed higher expectations of their CMSP – to go beyond management and identify technology strategies that increase revenue or decrease costs, and know where their industry is headed and can support these future needs.

Effective IT Documentation for Cost Optimization and ROI.

One phrase we often hear used to describe Cloudockit is “extremely comprehensive” because it doesn’t just create cloud architecture diagrams – it autogenerates your technical reports too.

Technical reports are an essential piece of documentation because they record detailed information about technology assets, along with the tasks, methods, procedures, and policies used to manage the IT infrastructure. This ultimately delivers the visibility and transparency needed to enable customers to make data-driven decisions about their IT investments, to allocate resources appropriately, and to budget effectively.

We developed Cloudockit so you only need one license to access the major public clouds (AWS, Azure, and GCP), it’s compatible with your preferred diagramming application (Visio, Draw.io, Lucidchart, PDF), and you can choose where to save your reports, so they’re easy to retrieve and share with your customers. Furthermore, we’ve made it simple to customize your technical documentation so it’s:

    • Personalized to each customer: visualize their cloud usage, identify under/over used resources, and make recommendations.
    • Personalized to each stakeholder: include a high-level overview with key metrics for executives alongside more in-depth findings for cloud engineers and security architects.
    • Personalized to your practice: highlight your complementary managed services, such as hybrid data centre storage, compute/HCI virtualization, or cyber SIEM.

Most CMSPs will lead their pitch by simply claiming to be a “trusted partner”, but with Cloudockit you can prove it: full transparency, effective recommendations, and added value at every opportunity.

Up Your Game With Cloudockit

Cloudockit is changing what cloud managed services look like by empowering providers to deliver more cost-effective and efficient services. We invite you to find out why 5000+ customers love Cloudockit.

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